Terms and Conditions

The Terms and Conditions were last updated on September 20, 2023

  1. The service

The EfC Digital platform at EfCdigital.org (the “Website”) is owned and operated by Carers UK registered as a charity in England and Wales (246329), Scotland (SC039307); and Carers UK Trading Ltd registered as a company in England and Wales (06034910) (collectively ‘Carers UK Group’).

EfCdigital.org hosts a range of information and resources (“Content”) designed to support working carers and line managers, HR and other teams with employee wellbeing responsibilities. The Website forms part of the Employers for Carers membership (the “Service”), a service that allows employers who are members of Gyflogwyr i Ofalwyr to offer free access to EfCdigital.org to their employees and through premium membership levels to businesses in a specific geographical footprint (“Beneficiaries).

Beneficiaries of member organisations can use a dedicated Free Access Code allocated to the subscribing organisation to create a free user account and gain access to the Website.

  1. Binding

By registering with, accessing, or otherwise using the Service and this Website, you hereby agree to be bound by these Terms and Conditions set forth below. The mere use of this Website implies the knowledge and acceptance of these Terms and Conditions. In some particular cases, we can also ask you to explicitly agree.

  1. Age restriction

The Service and consequently the Website is not directed to children younger than 18 years, and access and use of our Service is only offered to users 18 years of age or older. If you are under 18 years old, please do not register to use our services. Any person who registers as a user or provides their personal information to our services represents that they are 18 years of age or older.

  1. Privacy

To access this Website and/or services, you may be required to provide certain information about yourself as part of the registration process. You agree that any information you provide will always be accurate, correct, and up to date.

We have developed a policy to address any privacy concerns you may have. For more information, please see our Privacy Policy and our Cookie Policy.

  1. Usage data

Carers UK will provide subscribing organisations periodically with anonymised statistics on access and use of the Website. We will never pass on personal data or personally identifiable information for any individual user accessing and using our Website and the Service.

Read our Polisi Preifatrwydd for more details on how we collect and process user data.

  1. Communication between us

By using this Website or communicating with us by electronic means, you agree and acknowledge that we may communicate with you electronically on our website or by sending an email to you, and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement, including but not limited to the requirement that such communications should be in writing.

  1. Technical support

Carers UK will provide technical support to all users accessing the Website using a Free Access Code linked to a paid subscription account. Support enquiries should be directed at efcdigitalsupport@carersuk.org

  1. Responsible use

By visiting the Website, you agree to use it only for the purposes intended and as permitted by these Terms and Conditions, any additional contracts with us, and applicable laws, regulations, and generally accepted online practices and industry guidelines.

You must not use our Website or services to use, publish or distribute any material which consists of (or is linked to) malicious computer software; use data collected from our website for any direct marketing activity, or conduct any systematic or automated data collection activities on or in relation to our website.

Engaging in any activity that causes, or may cause, damage to the Website (including unlawful activity) or activity that interferes with the performance, availability, or accessibility of the website is strictly prohibited.

You must:

  1. not create accounts for the Service by using an automated device, script, bot, spider, crawler or scraper;
  2. not change, modify or adapt another website so as to falsely imply that it is associated with EfCdigital.org or Carers UK;
  • not infringe our intellectual property rights or those of any third party in relation to your use of EfCdigital.org;
  1. not create accounts with EfCdigital.org through unauthorised means, including by using a Free Access Code not intended for your use by Carers UK or by an organisation authorised by Carers UK.


You may register for an account to gain access to our Website. During this process, you will be required to choose a password. You are responsible for maintaining the confidentiality of passwords and account information.

You agree to provide us with complete and accurate information when you register your user account.

You will be solely responsible and liable for any activity that occurs under your username and account.

  1. Copyright and reproduction of content

Carers UK owns the name and logo of Carers UK and Employers for Carers. Unless specific content dictates otherwise, you are not granted a license or any other right under Copyright, Trademark, Patent, or other Intellectual Property Rights.

Carers UK permits you to display the Content of this site solely for your personal, non-commercial use. In the occasion the content is shared with any third party Carers UK and/or Employers for Carers must be appropriately acknowledged as creator of the content, and our content must not be used in a context which damages our reputation.

You must not change any information, pictures or videos that you get from this website. You must only use information, pictures or videos exactly as they appear on the website, and if you use a video that you got from this website you must not use just part of it. Unauthorised use of the Content may violate copyright, trademark and other laws.

You must not monetize, sell, market, or commercialize any resources on this website in any form, without our prior written permission.

Carers UK does not allow our information to be used on other websites without written consent. Please contact Comms@carersuk.org for more information.

Third party material, pictures or videos on this website are not owned by Carers UK and, to use them you will need to agree with that person’s/organisation’s terms of use and receive appropriate permissions.

  • Third-party property

Our Website may include hyperlinks or other references to other party’s websites. We do not monitor or review the content of other party’s websites which are linked to from this website. Products or services offered by other websites shall be subject to the applicable Terms and Conditions of those third parties. Opinions expressed or material appearing on those websites are not necessarily shared or endorsed by us.

We will not be responsible for any privacy practices or content of these sites. You bear all risks associated with the use of these websites and any related third-party services. We will not accept any responsibility for any loss or damage in whatever manner, however caused, resulting from your disclosure to third parties of personal information.

  • Public areas

Carers UK may now or in the future permit you to post, upload, transmit through, or otherwise make available on the site (collectively, “submit”) messages, text, illustrations, files, images, graphics, photos, comments, sounds, music, videos, information, content, and/or other materials (“User Content”).

Do not submit any ideas, inventions, works of authorship, or other information that can be considered your own intellectual property. We have the right to publish any User Content that you post via the site for any purpose whatsoever, without payment to you – unless we have specifically agreed otherwise in writing prior to submission.

By submitting User Content to us, simultaneously with such posting you automatically grant to us a worldwide, fully-paid, royalty-free, perpetual, irrevocable, non-exclusive, fully sublicensable, and transferable right and license to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media or technology as Carers UK, in its sole discretion, deems appropriate.

Carers UK is not responsible for anything that you or other people post on any public area of this website, including any forums, blogs or other User Content.

Carers UK does not check everything posted in any public areas and so you are responsible for what you post. Carers UK can remove or edit anything that you post in any public area, without telling you if we think that it is inappropriate in any way, for example; if Carers UK thinks it is defamatory, obscene, indecent, discriminatory, threatening, breaches any copyright or trade mark, is intended to solicit business, contains viruses or corrupted files or is otherwise unlawful.

  • Advertisements and attribution

We reserve the right to display advertisements on our website.

We reserve the right to display attribution links.

  • Termination

If you wish to terminate your use of the Website you may simply discontinue using our Service. If you wish to delete your account please  email efcdigitalsupport@carersuk.org

Access to the Website (via your personal user account) is dependent on the service being made available by a member organisation, such your employer (the “Provider”). During the membership period the Provider can use its Free Access Code to make available the EfCdigital.org for free to its Beneficiaries. If the Provider discontinues its membership then access to all user accounts linked to that Provider’s Code will be terminated. Exception to this are Jointly user accounts. These will not be de-activated when a subscribing organisation terminates their subscription and they will remain active and supported.

We may, in our sole discretion, at any time modify or discontinue access to, temporarily or permanently, the Website or any Service thereon. You agree that we will not be liable to you or any third party for any such modification, suspension or discontinuance of your access to, or use of, the Website or any content that you may have shared on the Website. You will not be entitled to any compensation or other payment, even if certain features, settings, and/or any content you have contributed or have come to rely on, are permanently lost. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

  • Disclaimer

The content on this website is for information purposes only. Nothing on this website constitutes or is meant to constitute, legal, financial or medical advice of any kind.

This website and all content on the website are provided on an “as is” and “as available” basis and may include inaccuracies or typographical errors. We expressly disclaim all warranties of any kind, whether express or implied, as to the availability, accuracy, or completeness of the Content. We make no warranty that:

  • this website or our content will meet your requirements;
  • this website will be available on an uninterrupted, timely, secure, or error-free basis.

Although it is Carers UK’s intention for the Website to be available as much as possible, there may be occasions when access may be interrupted, including, without limitation, for scheduled maintenance or upgrades, for emergency repairs, or due to failure of telecommunications links and/or equipment. We accept no liability for such unavailability.

Carers UK cannot guarantee that this website is free from errors, viruses or bugs, so you must take your own action to protect your own computer before downloading information from the site.

In no event will we be liable for any direct or indirect damages (including any damages for loss of profits or revenue, loss or corruption of data, software or database, or loss of or harm to property or data) incurred by you or any third party, arising from your access to, or use of, our website.

  • Contact information

If you wish to contact us in writing, or if any condition in these Terms and Conditions requires you to give us notice in writing, you can send this to us by e-mail or by prepaid post. We will confirm receipt of this by contacting you in writing, normally by email. If we have to contact you or give you notice in writing, we will do so by email or by pre- paid post to the address you provide to us.

Email: efcdigitalsupport@carersuk.org

Postal address:

Carers UK (Saesneg yn unig)
FAO: Employers for Carers
20 Great Dover Street
London, UK

  • Breaches of these Terms and Conditions

Without prejudice to our other rights under these Terms and Conditions, if you breach these Terms and Conditions in any way, we may take such action as we deem appropriate to deal with the breach, including temporarily or permanently suspending your access to the Website, contacting your internet service provider to request that they block your access to the Website, and/or take legal action against you.

  • Force majeure

Except for obligations to pay money hereunder, no delay, failure or omission by either party to carry out or observe any of its obligations hereunder will be deemed to be a breach of these Terms and Conditions if and for as long as such delay, failure or omission arises from any cause beyond the reasonable control of that party.

  • Indemnification

You agree to indemnify, defend and hold us harmless, from and against any and all claims, liabilities, damages, losses and expenses, relating to your violation of these Terms and Conditions, and applicable laws, including intellectual property rights and privacy rights. You will promptly reimburse us for our damages, losses, costs and expenses relating to or arising out of such claims.


  • Waiver

Failure to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision.


  • Language

These Terms and Conditions will be interpreted and construed exclusively in English. All notices and correspondence will be written exclusively in that language.


  • Entire agreement

These Terms and Conditions, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Carers UK in relation to your use of the Website.


  • Updating of these Terms and Conditions

We may update these Terms and Conditions from time to time. It is your obligation to periodically check these Terms and Conditions for changes or updates. The date provided at the beginning of these Terms and Conditions is the latest revision date. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. Your continued use of this website following the posting of changes or updates will be considered notice of your acceptance to abide by and be bound by these Terms and Conditions.


  • Choice of Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of England and Wales. Any disputes relating to these Terms and Conditions shall be subject to the jurisdiction of the courts of England and Wales. If any part or provision of these Terms and Conditions is found by a court or other authority to be invalid and/or unenforceable under applicable law, such part or provision will be modified, deleted and/or enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions. The other provisions will not be affected.